EXPERIENCE 1 (See experience 2 below)
I had a very frustrating and time wasting experience with Apple ... in particular their store in Regents Street London. I had bought a brand new iPhone 5 for my wife. However, when she started using it the receiver was abviously faulty as the sound was scratchy all the time. I booked at support time at Apple. I went there, and they confirmed that the phone was under warranty, they tested the phone, and confirmed that it would be repaired or replaced within next half hour. So I went for a walk. When I returned they said that they had found a wire missing inside the phone, and concluded that someone had tampered with the phone. I referred to the reseller and explained it was a brand new phone wrapped in the normal packaging. But, they still denied. After consulting with the reseller I mailed the phone for repair. The repair was done with no further discussion, and we have a working phone again. But, I wasted half a day on Apple's arroganza. One star ... maybe they will eventually improve the customer service.
I eventually got a replacement unit cf. above. After three months the head phone jack didnt work anymore. I tried several times to book a genius time slot in Regents Street. But, when I had picked an available time and entered my personal info ... the website tells med the slot is gone. It did so 5 times in a row. Then I went a week forward to a day where there were plenty of open slots. Same same. Very efficent customer service denial function. The solution is to go to a non Apple repair shop. And you know what ... then all warranty is over. I must do another try with Android ... this arrogance must be punished.
As a frequent traveller I fly with many airlines, and most of the time service is good. However, this evening BA dissapointed me. I was a few minutes late for the 45 minutes before departure limit. Even tough I am a freqent traveller, fast track customer and with only carry on they would let me try to catch my flight. They even called it a no show = cancellation .... So they cancelled my return flight.
Now, my next week roundtrip will be with SAS ... loosing revenue is probably the only power that works.
The week after is still to be decided.
This is a bit sad. Normally Amaozon works fine, but not every time. I bought a Kensignton iPad keyboard/stand. The Kensington keyboard and stand works fine. However, the Amazon.co.uk site sold me a keyboard from a German shop without letting me know what that means. The keyboard is german, and it is not even a QWERTY keyboard, but a QWERTZ. Never seen that before. I am dissapointed that this was not highlighted by Amazon.
We stayed at Hotel Steiner in Obertauern this year for skiing. The location is good, and the facilities fine for this four star hotel, which obviously sport welness, spa, pool and what have you ...if you need it. The "hardware" was fine ... maybe except the wifi, that although free .... did not have good reach and capacity, and the codes had to be entered each and every time a device was to access the wifi. The biggest dissapointment was the service level in the resturant at dinner. This is a "breakfast and dinner included" hotel, so it is not obvious to go to another restaurant. Maybe that is the reason for the complacancy. The staff is very young ... and forget orders, forget taking orders from the childrens table .... and has to be reminded all the time. Also the owner seems complacant. He is around walking the floor and greeting the guests when he is not at his family table eating. Last night the service was really poor and we addressed him to have a chat. He responded "gleich" (soon) ... 24 hours later he had still not approached us. This will not be a repeat for us. The skiing was generally good, very good snow, but the resort is small. The high difference is not great, and the length of the runs is generally poor.
Not so low cost airline with business aspirations dissapointed again. I am hope they eventually get it right as visions are good, but execution poor.
I had to change my return flight from Copenhagen. Changing the BA return was more expensive (one star to them) than a one way with SAS or Norwegian .. which were the same. Norwegian was an hour earlier, which would take ne home for dinner time. So the choice was Norwegian although I do not earn any meaningful miles.
But . ... Norwegian was 1.5 hours delayed as they were missing a crew that would fly the plane 😡
SAS departed on time .. so in hindsight that would have been a better choice.
There was no wifi on the Norwegian flight 😖
But last time I tested them there was ... but the lack of speed made it useless. The response was too slow ... but still to fast for a meaningful power nap - lol😃
It will take I while before I test them again.
We recently relocated to the UK, and one of the things we set in motion long before the move, was the broadband order with Sky. However, we didn't get it on time. The first order broke because the address in Sky's system is screwed up. I had to enter a new 2nd order. This time I opted for the fibre solution as the web site said it was available. Everything went well, and a technician was allocated a few weeks out ... not fast but at least they would eventually come ... or ? No, 5 days before the activation Sky found out that that were no more slots for connection in the cabinet. So, the order was just cancelled. I had to put in yet another order, and had an actication date set 5 weeks out ... presummably they can not do automatic provisioning, even though the previous tenant had Sky too, and his connection was working when we arrived. Sky cut it of ... they can do that without a truck roll. Eventually we got the broadband connection ... 2 Mbps down and 0.5 Mbps up ... is that slow ... yes, very. Do they know when fibre will be available ... when the cabinett will be built out. No, they don't. Is this good customer service ? Definitely not.
We (family of four) spent our summer vacation at La Costa Golf & Beach Resort and we had a great vacation. That is not a given as the sum of the family's requirements is quite tough to fulfil. The list includes proximity of ... great golf, windsurfing, swimming pool for play and for the daily one kilometer exercise, good food of course, mini golf course, culture and interesting things to go see, a tennis court ... I guess that is it. La Costa had it all ... and more. There are three golf courses near by ... one has its driving range right behind the hotel back gate. And a fourth 18 hole par 3 course in excellent condition ... a real pleasure to play with my daughter of 10 that are not yet allowed to play the big course. There also are two go cart tracks that we tried. That was a hit ... unfortunately that will probably go to the list of requirements next year. At the hotel food is good, rooms are great and staff is helpful. And wifi is free ... it seems the more upscale a hotel is the more they charge for wifi. An little drives away theere are god restaurants in nice places. La Costa is four stars ... not unreasonably priced with the offers they had going in July, so overall good value for the money. There is only one negative I want to mention ... I hope they will read this and improve. The beds are much to hard ... not good at all. And that is actually so important that I may choose another hotel next time. I still give 5 stars ... as 1) they fullfil all our other tought requirements, and 2) I assume the will buy new beds for all rooms after reading this :-) lol
Our family stayed at Hotel Regina for two nights at the back end of our vacation to see central Barcelona. The hotel is perfectly situated for that being right next to the Placa Catalunya and La Rambla. The hotel is four stars and rooms sizes, cleaniness and comfort is spot on. Pricing is reasonable ... so we are generally very satisfied and can defintely recommend this hotel. Only one flaw. The concierge service twice gave us misleading advise on the choice of restaurants, needs of a booking and that no queue should be expected. The restaurants had very long queues ... so we just fund a less hyped restaurant next door. But, had the concierge taken the effort to book the resturants they themselves suggested then we may have been able to try them out. In the greater picture this is of course a minor point.
Often we as consumers are dissapointed by poor sservice which makes some of use write reviews hoping that the provider will learn and improve. Once in a while we get surpirsed by fantastic service. I experienced that recently with the car rental company Enterprise. The service so good that next time I expect to be dissapointed ... I do not expect them to replicate.But if they do ... I will be blown away.
Now, I had booked a car for me and my family to be picked up in Heathrow airport. The rental cars are a bit away so it takes a shuttle ride. Nothing special, but the driver was polite and went direct rather than visiting the other manyu terminals. When we arrived a the rental car center we were received and greeted by one of the clerks when we got of the bus. He walked us all the way to his counter. I thought ... "what is he up to ?" ... he made the contract and we chit chatted a bit. His attitude was positive and unchanged also when he learned that I booked via TravelJigSaw to save money. But he took no offence from that. When finished he walked us to the car, went around it with us to identify any important scratches etc. He stayed by the car when we got in, and asked if I had located all the handles. Then I noted it was a manual gear shift and not the automatic we had booked. When mentioned he took us to another car, the procedure was repeated, and he was super friendly.
This was great service. I am not sure if so much service is sustainable from a business perspective ... obviously it would have a chance if I come back to Enterprise for my next many rental cars because of this experience.
Nothing less than the best experience ever with a rental car company.
It is so sad that a company that has innovated design and hardware technologies of consumer electronics is so poor devloping software that is even close to what can be expected.
Now, I have a 55" LED flat screen TV with a harddisk to enable timeshifting. And you know what ... if you watch a program that is still recording, and the recording comes to the end ... obviously while you are still viewing in catch up mode ... the viewing stops when the recording stops and you have to re-start and fast forward to where you were. And the timeshifted recordings are not stored in the archive/navigator for later playback. Needless to add further comments.
As the TV can only record what is being viewed I bought a blueray HDD recorder from Samsung too. I often program the recording of various program and want to start viewing while it is still recording. My 5 year old DVB-T recording can support that. But Samsung .. no. The recorded program does not show up in the navigator until the recording is finalized. So, I send it back and recovered my money.
And if this was not enough ... it is possible to lock certain channels on the TV as for managing how much TV the children watch or what have you. But, the description in the manual how to unlock is not working ... actually it displays the secret PIN code in the channel selection field ... fully visible.
Anja Hende found this review useful
I have bought my light bulps at Firstlight for a few years, and have always been happy with selection, pricing and delivery. Early on the website was not that easy to navigate and product photos/drawing was a bit challenging. But, that has improved. Also international delivery has worked fine.
I bought 24 bottles of Primitivo di Manduria Sessantanni 60 Feudi Apulien Italien ... a fantastic wine from Italy, which however, from time to time is difficult to find, and if findable, then it is very expensive. I found it at Hanseaten Select for at good price (compared to Danish prices anyway) and with enough bottles in stock to make a fast delivery. There was a little credit card hick up, but I am actually not sure what caused it. The goods were delivered without any further delay. I will delfinitely shop there again.
I have been using eBiludlejning/TravelJigSaw for several years now, both for business and private car rental (in US and Europe), and it has always worked fine. Prices are lower than I find elsewhere, and the rental works generally fine. However, there is no "gold" status, so you go in line with the normal renters of the rental company delivering the car to eBiludlejning ... then again ... that is what you have paid for. If I need higher priority I order with my Hertz Preferred or National Emery Lane card.
One time I was send "off airport" (on Mallorca) and that was a hassle and not mentioned up front. So I have made it a habit to request that the car in delivered by an on airport agency.
My Tesla Roadster just turned two years old, and I would like to share my experience. The roadster is a race car and a fantastic commute vehicle to take one or two persons around a large metropol. With a range need up to 200 km there are no worries, if the range need is higher, you just need not to race every Porsche you meet. I have used the car during the winter with winter tires, and it works beautifully. I believe range degrades up to 10%, but the range comes back next spring. The traction control is amazing in snowy and wet winter environments ... actually the roadster seems more stable than e.g.. my BMWs, which is impressive considering the torch. There is really only about one weak point, that is the heating system capacity during the winter. I need to wear boots not to get cold feet. If the upcoming S model will be of similar fabric and DNA then it will be awesome. Wrt. trust in this review ... I must admit that I am also a shareholder in Tesla these days as I bought some shares recently after driving the roadster for 1.5 years.
I have been a Hertz #1 Club Gold customer for years, and enjoy a great service ... just showing up, collecting my car and off I go. However, it is not cheap, so once in a while I choose other options. A more competitive loyalty program would get Hertz more business overall.
I have used Airport Shuttle for 6 transfers over the past three years, in all cases for transfers between Venice aiport and Isola di Albarella. The pick up has always been timely, the chauffeurs very polite and the prices as agreed up front. They charge the fee for the return pick up upfront, which gave me some concerns, but although they already had my money, the level of service or professionalism didn't decline. Airport-Shuttle.com deserves this positive review. I just booked a transfer from Siena to Florence. I hope that will be equally smooth. If not, I will let you know.
... 2. November 2011 ... Airport Shuttle continues to deliver excellent service at the Siena-Florence transfer referred to above.
Peter Mühlmann found this review useful
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