I first visited the Cake Academy last year for a cake for my father's birthday. Diane was really helpful and went through all the different options without being at all pushy. It was clear we could choose whatever we wanted.
I've since had another birthday cake and have since discussed our upcoming wedding cake with her, for which I wouldn't consider using anyone else!
Ordered 3 x Toner cartridges from Tesco Direct, which I now understand to basically be more like eBay in the fact that your order is fulfilled by a third party and not by Tesco.
My order was unfortunately fulfilled by "Trove Shopping", who seem near impossible to find any more information on.
My 3 "cartridges" arrived reasonably quickly, but they had actually sent me 3 packs of A4 paper for my £90-odd instead of 3 cartridges! Not exactly great.
They don't reply to emails, don't answer the phone, don't call back, and I'm still here a fortnight later chasing a refund. Useless - avoid at all costs!
I rang Tesco, who didn't want to know and said Trove are nothing to do with them and they would do nothing to assist - great eh!
Rang up several times to query products before purchasing and spoke to several different very knowledgeable staff who were not at all pushy.
Order placed, paid a few more quid for next day shipment and goods arrived 9:30 next morning, with a text from their delivery company at 7:30 that morning to confirm when they would deliver.
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