Ordered a slide and playhouse on 12th June (sun pm) Slide arrived on Tues 14th -fantastic: hence the single star. Initial reasurring phonecalls to confirm order etc, again the following week to inform me the playhouse was now with the carrier and I would receive a delivery date shortly.
Unfortunately this was not the case, many phone calls later feeling very let down, money was debited from our account immediately. Promises to return my calls without success-no real apology. Phoned shires myself (manufacturers) who seem to have a major delivery issue who refused to issue a delivery date but at least offered an apology.
We feel let down and disappointed not only by the lack of service but at the response or (lack of) from satff at madfun. Mr Madkins could you warrant this with a reply (individual not copied and pasted!) maybe you should reconsider business with shires or step in and sort out the inevitable back log of deliveries that must be accumilating)
Mrs de Belle
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