I can give no star rating for this company as they are a complete waste of time and scammers!
I ordered a Wii Fit on 2 June 2011 and they immediately took the money from my credity card. I expected to receive the goods within 5-7 days. I rang after one week and was told I would receive it in the next couple of days. After 2 weeks I rang again to ask them where it was, having already sent an email which was not answered. I was told that they were having problems with their email system and with the order, however I could expect to receive my order the following week.
By the end of June I still had not received the goods (what a surprise judging by these reviews that I'm reading now). I then tried to ring the company but an answerphone came on immediately saying to email them if I needed to speak to them!
I emailed them immediately and asked for a refund. I received an email reply 2 days later saying they would refund me.
I kept ringing my bank to see if the refund had been received but it hadn't. I then emailed again to ask where my refund was. I received an email 2 days later (again) saying they would refund within 5-7 days, however their terms and conditions stated they had 30 days in which to refund.
Well well well, no surprises that the refund has not materialised after the 30 days stated in their terms and conditions so I have rung my bank and instigated proceedings against them. I have received a refund from my bank and they are now taking the matter up.
In conclusion, Gamesbasement are the worst worst worst internet company I have ever had the displeasure to use. I hope that any future potential customers will read all of these reviews before purchasing anything from them. I certainly will never use them again and I have been telling all my friends about their terrible customer service. Word of mouth is the most powerful source of business (or in this case will hopefully prevent anyone from ever using Gamesbasement again!)!!!
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