Stupot´s profile

Reviews (3)


Never Again

I will never use this company again. The booking experience was poor, I couldn't get my payment cards to work and had to make a phone call. Beware the free phone number, you are almost immediately transferred to a premium rate call. I didn't receive any vouchers which resulted in further phone calls. My original flights were cancelled so I had to rebook my flights, low cost weren't even aware that they had been cancelled. This also meant that my parking had to be changed and also the transfer voucher which took me numerous call, all at a premium rate, and many more emails until it was eventually done. I then found that the room on arrival did not have a balcony and I had to pay a further 93 euros to get this.
As it eventually turned out the hotel was very good but as for the service received from low cost, it was dreadful.

25 January 2014

Reply from Lowcostholidays

Good Morning,

I am sorry for your negative first impression and experience through the booking process and the fact that you could not get through our Customer Service team.

We value our customers and want to provide the best customer service at all time and I am really disappointed that you feel let down and you could not contact our Agents.

Could you please provide with your booking reference and we will address your issue asap, in order for our customer service team to contact you back and assist you with your booking amendments.

Kindest Regards, Edison. 25/01/2014 11:36


Cash back for ordering on line, sounds good to me.

I always try quidco first when ordering on line. You don't always get the best deal so care has to be taken. I have had over £300 in cash back in just over two years so I would recommend it. I've had a couple of problems but the team has followed them up for me. They aren't the easiest to contact but when you do get through they try to solve your problem.



Very simple to use and all documentation emailed almost at once. Used Alpha rooms many times and never had any problems.

Stupot´s profile

profile image of Stupot
Male, 1944
Stoke-on-Trent, United Kingdom