I ordered a divan online at a good price....paid the money and waited. I then got an email telling me that as I live in Scotland there would be an extra 65 gbp to pay, I said I didnt want it anymore. The wouldnt let me off the phone until they had haggled the price of delivery with management (yeah right)...SO I paid an extra 20 gbp. Then they couldnt deliver for weeks. I said this is unacceptable, so I said I just want to cancel.
8 weeks after I ordered I still had not received the money back, I emailed and emailed, called and called, I finally got the divan money minus 5% cancellation fee, the delivery charge they say has bee paid to me and is now out of their hands, It has still not been paid back to me.
I would never use this company again and advise anyone else not too, especially if you live in Scotland, because once they have let you buy onine and then spring the high delivery cost on you, they have the liberty to charge you 5% for cancelling..
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