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Reviews (1)

Pingo Phone Cards

Money Taken, Can't Make Calls, False Advertising, No Customer Service Response Ever!

1. After I signed up it took them almost a month and only after about 100 emails from me for them to approve and activate my account.

2. I signed up through a reference link from my boy specifically so that he could benefit and we could both call our parents for their anniversary but after my account was (finally) activated and I emailed Pingo (yet again) to inquire about my brother getting credited I never got not even one single response!

3. I just added money to my account to make a call. but each time I try to make a call I am given a message which says (every) number that I try to call is invalid. Oh? Really? Please tell me how that is so Pingo. And since their track record concerning customer service is disgusting I am not feeling too confident that the situation will be resolved or that I will get my money back and it is a highly inconvenient and frustrating situation.

4. When I inquired about the publicised promotion on their website (which I had taken great pains to follow the procedure stated in order to qualifiy for it) and be credited a certain amount-I never got a response. And I must say the promotional ad is till there on their site!

From now on I will discourage and successfully convince any person I know who is even thinking about signing up for Pingo and will find another company to use.

Pingo, honestly, you suck.
The high number of horrible reviews says it all.
Good riddance.

Amber Byard found this review useful

01 August 2011

Reply from Pingo.com

@Russee

We are listening and sorry that you feel disappointed in the service. To clarify a few things. Some promotions are only valid to new customer only. We also have a process to collect call quality concerns to ensure call quality.

- Customer Service

August 1st Update: This is not the proper format to resolve your concern. We do not have a contract and you can cancel the phone service at any time. Please reach out to the account verification manager at 781-505-7477 or email your account ID, name and details to pingoverification /at/ pingo dot com.

Rusee´s profile

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Rusee
Reviewer
Female, 1985
Rhône-Alpes, France

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