em lau´s profile

Reviews (4)


Never received order / lots of chasing but quick refund

I placed an order at the beginning of August. 21 August (3 weeks later) and still nothing had been received. No responses to emails and with one exception calls not returned. Was very frustrating and originally awarded 1 star in my review however I amended this to three stars as my refund was processed within a couple of hours of me requesting it.

Gear Zone

Good, good and good!

Good service, quick delivery and great product! What more could you ask for (except for a quick and effective response if you have a problem - I did and they responded quickly, efficiently and effectively)! Well done!


Good prices reliable service

I always seem to keep coming back to Amazon. The prices are good and service (if dispatched by amazon directly) is normally good too. I wish delivery would be quicker ( when opting for free supersaver delivery) but i suppose they would prefer we pay for speedy delivery. I seem to becoming a loyal customer! Overall I am usually impressed (and have used them for many years now)


Poor aftersales customer service

The machine i ordered was missing the advertised disk of songs. When i phoned, thinking they would simply send a new disk i was told that it was impossible for the disk to be missing but that they would check and get back to me. They have not contacted me or responded to my subsequent emails over several weeks. This was to be a birthday present for my 7 year old daughter. I have asked to return it under my statutory rights (distant marketing directive) and because not as advertised. The company is just refusing to respond to me at all. I would definately not recommend them

em lau´s profile

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em lau
Female, 1970
United Kingdom