Never used this company before, but had bought this product (Hot Hair 26" Glam ponytail) from somewhere else before so knew the product. It took over a week to arrive, which was OK because I wasn't in a hurry but I was expecting it to arrive sooner. Also, the colour of the ponytail was a lot blonder than I'd expected. From the picture on the website the one I went for looked as if it was a mix of blonde and brown, but when it arrived it was totally blonde. It's not a disaster and I'll probably still wear it, but I was put off returning it because Paul's-Hair-World mentions when you buy stuff from them that they charge you 10% of the purchase price as an admin fee to deal with refunds. I'm not even sure this is legal as per our consumer rights, but I simply couldn't be bothered with the faff of returning the thing. In short, good price, good quality item (although not sure it really matched the one in the picture) and slow delivery. I would use them again, but only if I had already seen what I wanted 'in the flesh', as it were, so I could confirm the colour, and if I wasn't in a hurry. That's why I only give them three stars.
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