Lucy Kane´s profile

Reviews (2)

Just Eat

Poor Service, rubbish customer relations

Definitely don't use unless you want to be let down. You are much better contacting takeaways direct, usually you get better service and quicker delivery by contacting takeaways direct. If you have to pay by card ask the takeaway if they have their own website for ordering. I had a problem where my order was rejected - the reason being that it was too far (if you could say 1 mile was too far!) the customer service rep who called me to confirm the rejection was rude and offensive, and lets face it who wants to be put out by a company who can't be bothered with your order - AVOID don't give this company something for nothing go direct! Even if just one person is put off ordering by reading my review would be worth it! AVOID AVOID AVOID Middlemen making money off everyone and giving really poor service in return!

26 March 2013

Reply from Just-Eat.co.uk

Hi Lucy,

I'm rally sorry to see this. We currently work on the first half of the delivery postcode. Some postcodes can stretch over 10 miles (mostly in rural areas). Majority of takeaway whether they are on JUST EAT or not will deliver within a 3 mile radius. This is why we give the takeaways the option to reject orders based on distance.

In your case, your order should not have been cancelled. If it was, it may have been because the takeaway refused to do the order and if so we have processes in place in situations like this.

I would still like to look into this for you, would you mind emailing me with additional details to trustpilot@just-eat.co.uk.

Thanks

Kind regards,
Preena

iflorist

Rubbish! Did not deliver as promised.....

I ordered 3 same day balloons but despite being advertised that they could be sent alone or with flowers the order was not delivered. At around 2pm on the day I was expecting the delivery for my friends wedding send off I enquired with iflorist who informed me that they could not send balloons alone - despite being a £30 order! I was offered a £5 voucher code but this didn't work when I tried to use it.

Lucy Kane´s profile

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Lucy Kane
Reviewer
Female, 1975
Stoke-on-Trent, United Kingdom

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