Booked for collection, didnt arrive on day 1 (waited in ALL day) and then didnt arrive the next day when supposedly rebooked. Was booked through Hermes, and they just shrugged off the blame on to them, as I was told they are just a broker.
Absolutely no accountability, dont give a damn if your parcel isnt picked up.
You get what you pay for and what you get is rubbish (in my experience).
AVOID AT ALL COSTS.
helpful on phone, good product and cheap price, let down by bad courier, which is out of their control. they did listen to my complaint, so all in all a good company.
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