I am frm Harpurhey Manchester and I responded to one of Specsavers copious mailshots 3 years ago. It offered 2-for-1 glasses. I attended the optician at Harpurhey district centre and spent more time waiting than the flitting time the optician spent on the eyetest. When I was sent out I actually thought they had only done a preliminary test and that the real thing would follow.
The upshot was that when I got my lenses, the right was out of focus. The optician had also failed to pick up a minor eye issue that opticians normally have to pass to one's GP.
I immediately contacted Specsavers the next day by leaving a letter under the door as it was Sunday, that I would be in on Monday.
The optician tweaked the prescription 9part of which required bigger frames as my original choice was too small). I had not got 2-for-1 as I had used my NHS voucher to buy my pair. When I asked for straight swap, Specsavers said they could not swap the frames b/c I had "chosen" them.
So they were forcing me to pay for new frames. I asked for the 2 for 1 but I still ended up paying new fees £32 for another anti-reflection / glasses. I could not believe it. ( Please note that the offers usually come with caveats like only if you pay for "full spectacles." This excludes those using NHS vouchers.)
When I complained, I was barred from the store. Like other reviewers here I solved the problem by going to the next opticians who were obliging, reglazing my frames even though I had not had a test with them.
Insultingly I still keep getting their mailshots and surprise surprise, I just cannot find any contact details anywhere for their HQ or registered office.
Its a delight to see from your website that my experience is not unique. This company is the Tesco of eyecare.
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