I ordered some trampoline ladders for an 8ft trampoline, 99% of 8ft trampolines are 30" high and the picture showed a full size ladder.
What arrived was a 20" high ladder that is no use to man or beast, apparently the 8ft trampoline they sell is unique and the only one that is so short. I argued that in the product description it should state it is a ladder for dwarves but apparently they don't feel the need to describe the item properly. So not only was the image wrong and they had failed to describe the item but I was then told I had to pay to return. Under the sales of goods act if an item is misdescribed the customer should not be out of pocket. They refused to collect the items so I had to return at my cost. Very poor show. All that was needed was an apology, an update to the product image and description but I got nothing and have had to pay to return. Poor show
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