Richard at Toot´s profile

Reviews (2)


Good product arrived late

Carrier delivered to wrong address. Product as described and satisfactory

28 May 2012

Reply from IronmongeryDirect

Dear Mr Juniper

Thank you again for your feedback and taking the time to discuss this with me today. I apologise again that our couriers let you down and mixed up the address with your neighbour. I have today put steps in pace to make sure this doesn’t happen again and spoken to our couriers about the error.

I am glad to hear that this slight problem has not impacted your faith in Ironmongery Direct and you are happy to use us in the future.

Lauren Tennant
Sales Team Leader


Very good service

I returned an item I found to be deficient, and the company has been very diligent to ensure that my money is refunded. The product was poor, but the response to my complaint excellent.

04 August 2011

Reply from

Hi Peter

We are very sorry to see the review that you have posted in regards to your order with us, and we would like to resolve the issue that you have raised. We have sent you a personal message to the email provided on the order and we hope you will be in touch soon.

Richard at Toot´s profile

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Richard at Toot
United Kingdom