I was dubious about ordering from Sweatband.com after reading all these reviews on-line, but I couldn't have been happier with my service! Everybody is so quick to moan about any little issue that may arise but you hardly ever hear from the people like myself who recieved an awesome level of service.
I ordered a Nordicktrack treadmill very early on Wednesday morning. The model I ordered was a couple of years old and Sweatband was the only place I could find still selling it. I received a call around 4:30pm on the same day, informing me they did still have 1 of the treadmills that I had ordered in stock but recommended I change my order for the newer model as it had an upgraded, quieter motor and was the direct replacement. I'm sure they had their own reasons for wanting me to change the order but the decision was left up to me. I looked into it on-line whilst he patiently waited on the phone and it turns out it was one of the treadmill I had previously considered and had slightly better reviews then the one I originally ordered.
I was told delivery would be Friday. Again I was still sceptical thanks to the reviews moaning about the delivery but I even received a txt message on the Thursday to advice a 2 hour time bracket in which they would arrive and what's more I then received a phone call on the Friday morning to tell me they were on their and would be with me within 40 mins.
I'm the Director of my own web based electronics company so I know the importance of ensuring a high level of service and I also know how damaging bad feedback can be to a web retailer. These guys seem to be doing something right so order with confidence
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