Lookmantastic

Terrible customer service

This company were unable to exchange a product for another after I contacted their customer services team within MINUTES of placing my order. The only explanation I got was 'they don't have the systems to do this'. Despite an enquiry pending on this order, they shipped it, meaning that I was unable to even cancel the items, and now have the inconvenience of getting to a post office and waiting to be refunded. In addition to this, another order I placed with them ELEVEN DAYS AGO has still not even been shipped. On both matters I have received polite but unhelpful and uninformative e-mails. My advice is to buy elsewhere; I certainly will be.