Rob´s profile

Reviews (2)

City Link

Unreliable liars

There is nothing to say that others haven't already covered. They lie, don't deliver, and have the most absurd online 'tracking information'. According to their site my order is still out for delivery last Friday. It is now Tuesday! City Link please, please go bust so decent companies stop using you and inflicting your terrible service on their customers. You are dire.


Terrible customer service

This company were unable to exchange a product for another after I contacted their customer services team within MINUTES of placing my order. The only explanation I got was 'they don't have the systems to do this'. Despite an enquiry pending on this order, they shipped it, meaning that I was unable to even cancel the items, and now have the inconvenience of getting to a post office and waiting to be refunded. In addition to this, another order I placed with them ELEVEN DAYS AGO has still not even been shipped. On both matters I have received polite but unhelpful and uninformative e-mails. My advice is to buy elsewhere; I certainly will be.

Rob´s profile

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Male, 1981
London, United Kingdom