I think I have become a fan of Argos.
I always reserve and pick up and items are always in stock and available and the transaction is stress free.
Recently, I had to return a steamer as it blew up. It had been used but customer service had a look at it and gave me a full refund.
I reserved an item for collection and like argos, I thought that you go in with your code and pick it up. I arrived at the store and told them I had an item to pick up. Nobody took the reservation number but instead went to "the cages" where I was told the items are kept.
Apparently, my item was never in stock and somebody should have rang me. I said no one did, the woman supervisor said "Meh!" and turned to help on the checkouts.
Absolutely clueless and very poor customer service. I did complain and managed to get a £5 gift card but I still think that it was not enough.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.