Sue Barrett´s profile

Reviews (2)


can't deliver, can't be bothered to let you know

Ordered blu ray player on 1 Dec for xmas delivery - listing said 3-5 days but this changed to 7 days. 9 days later I queried as website still said "awaiting stock pick". After I sent 4 messages, I finally got a reply saying delivery would be next week. Then they changed their minds and sent a message saying it was out of stock and my order was cancelled. Why it took 2 weeks to find out they didn't have any in stock I don't know, they shouldn't have accepted my order in the first place. Stay away or risk being disappointed.


Customer Service needs training

Haven't had any problems with my own account but the online account opening didn't work when we tried to open an account for my daughter. So we went into the Cambridge branch. No queue, but there was no cheery welcome- we were completely ignored while the girl continued to type away. I don't mind waiting; it was being blanked that offended me ; with no hint of apology when she was ready to serve us. She was flumoxed when we offered a cash deposit. So I offered to transfer from my account instead. The deposit was transferred promptly but they forgot to finish opening the account. I phoned, they promised to sort out but didn't bother until after I wrote in. So took about 6 weeks to open the account! Daughter did not receive an apology.

Sue Barrett´s profile

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Sue Barrett
Female, 1971
United Kingdom