I really wasn't sure, right up to the moment I arrived at the van location (a roadside spot less than a mile from my home), what I was going to experience, as a first time user of icanhire. Plenty of text message support, and a reasonable location sent by text and e-mail. A very tastefully liveried Transit LWB was easy to find, and the unlocking process was a simple case of following instructions on the phone - you do need to take a note of your unique PIN No and Booking reference. Once in, I immediately grabbed the damage report book, and made sure that all of the (very minor) dings and scrapes were accounted for - and they were. Unlock the key safe, check the fuel level and off we go. The van was a good condition throughout, with absolutely nothing to complain about. I returned with 15 minutes to spare 2 days later, popped the keys back in the safe, and repeated the pick up process to get the van remotely locked. An extremely pleasant customer experience, with the invoice arriving by e-mail after the van was returned.
On registration, you will have to go through a few phone calls to validate your ID through the DVLA. This was the only 'waiting' time involved, but they do tell you how long your wait will be, and you only need to do that once. The next time you use the site, you will sail through the booking process as an approved driver. All in all, a brilliant alternative to virtually every other hire company. Will definitely recommend, and will use again.
Price points are excellent, product choice and details are well presented and provide clear information, including any 'downside', (like the Eu mains lead). Packaging, delivery and communications were exemplary. Faultless in every way, and the PA power amp is running perfectly!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.