Michael Hedley´s profile

Reviews (2)


Unreliable and no customer care

If you are looking for reliable service and even the most basic customer care then look elsewhere. I ordered 3 items from them all of which were available "for immediate next day delivery”. Great, I thought and paid not only for next day delivery, but extra for AM delivery. They happily took the money but have not delivered. They didn’t even have the common decency to say they had not sent the goods let alone to advise that perhaps I should not pay for next day delivery seeing as it is going to be “3 to 10 days”. So, next day to these fellas would apparently mean the next day after they can be bothered to send your goods so be very careful if you do use them for something you require urgently as I did. And don’t even bother trying to email them – they simply do not seem to reply at all (I have tried 3 times so far to cancel the order as they have failed to deliver as promised). So, as of this moment there’s no goods and no refund. I will never place an order with these people again and will accept nothing other than a full refund. I will report back when this is resolved.

Timberism found this review useful


Worst online shopping experience I have ever had

After placing my order, the status on their site stayed at "paypal payment pending" for several days. After NUMEROUS emails to them providing transaction details and assurances in automated return emails that I'd receive a reply within 24 hours, I received no reply whatsoever. I had no alternative but to raise a dispute with PayPal. Miraculously, less than 2 hours later, they managed to send an apologetic response and stated my order was being despatched. My order had then somehow allegedly been "despatched by recorded delivery" that day. As they claim they hadn't actually realised that they'd had the payment for over a week (payment was made immediately when the order was placed) until around 9pm, I leave the reader to draw their own conclusions about whether or not the order really could have been despatched at that time of night. Anyway, 5 days later, it still hasn't arrived albeit there has been a holiday weekend. However I am not holding my breath. I do know that in my experience, I WOULD normally have received an item posted by that method on that day (or even the next) by now. I am not sure if they are simply incompetent or it is something more sinister. Either way I will never use these again. The only positive I can take from this experience is that I will ALWAYS look for reviews like this before placing orders with unknown sellers in future.

Colin Sargentand Sean Campion found this review useful

Michael Hedley´s profile

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Michael Hedley
United Kingdom