Ask this lot how to make a washing machine disappear, its amazing where one can hide. Ordered a washing machine, and during the checkout process an extra £20 was sneaked on - not clear on the website as the header just said free delivery, with no ifs and buts, its a large item and the courier has to charge an extra fee. Thats the point I should have walked away, I hate things like that and that to me is effectively selling under false pretenses (small print at the bottom of the page) - but I ordered it. Due to be delivered on the Thursday, the day prior we get a phone call that we can't deliver the machine tomorrow as planned, it will have to be Mon. OK things happen, at least we were told so no time wasted. One day of work on the Mon, sit in all day and no machine or phone call - how to really wind me up. A phone call to them reveals that the courier has lost the machine !, this is the point that you would expect any company to do what needs doing to put something right, with some customer service kicking in. Not here, the best that can be done is to provide me the next model of machine and thats going to cost me another £30 !! - I dont think so. After a wrangle and almost involving trading standards my money was refunded.
I think I have had a lucky esape, there are some really excellent online retailers out there for white goods - this lot is not one of them.
Do yourself a real favour and steer well clear of this crowd, highly un-recommended.
Ordered a Hotpoint washer dryed for my 90 year old father in law, everything smooth from initial purchase to delivery. Very professionally delivered, with good communications as to when it would be, all on time. A highy recommended company who I would not hesitate to come back to. Great service - counts for a lot these days.
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