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Reviews (1)

thetrainline.com

Poorest Customer Service Ever Experienced

Having purchased a return ticket for travel on-line the outbound leg of the journey was then decided to take place on an earlier date, it was therefore decided to change the outbound ticket.

During the call through to a customer service representative it became apparent that their lack of a grasp on the English language was unbelievable.

After 45 minutes of confusion the change in booking was complete... until the confirmation email arrived and the outbound ticket was booked for a week after of the return date?

After numerous calls and speaking to various 'team leaders' I was then informed that it was my fault for not being clear and would not be entitled to a refund of any sort and would in fact have to purchase another outbound ticket if I wished to travel!

This sort of service is totally unacceptable and just goes to show the lengths that some companies will go to trying to save money, and squeeze out every last penny of ours!

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Nick
Reviewer
1984
York, United Kingdom

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