Having purchased a return ticket for travel on-line the outbound leg of the journey was then decided to take place on an earlier date, it was therefore decided to change the outbound ticket.
During the call through to a customer service representative it became apparent that their lack of a grasp on the English language was unbelievable.
After 45 minutes of confusion the change in booking was complete... until the confirmation email arrived and the outbound ticket was booked for a week after of the return date?
After numerous calls and speaking to various 'team leaders' I was then informed that it was my fault for not being clear and would not be entitled to a refund of any sort and would in fact have to purchase another outbound ticket if I wished to travel!
This sort of service is totally unacceptable and just goes to show the lengths that some companies will go to trying to save money, and squeeze out every last penny of ours!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.