Bradley´s profile

Reviews (3)

247 Blinds

247 hours!!!

It been well over a week now and still no sign of my blinds. Hardly true to their name. Let's hope when my blinds eventually arrive that they are of quality.

Echo Supplements

Don't bother

Cancelled my order due to different address. Refund received, but no follow up. Poor customer service in my view.

09 May 2012

Reply from Echo Supplements

Hi Bradley, the only reason we would refund/cancel an order due to an address is if it was an unconfirmed PayPal address, which we cannot ship to due to a very high fraud risk. This was the case with your order - we do offer our own checkout system, or Google Checkout as alternatives which don't have this limitation.

We offer PayPal Checkout as a convenience to our customers that prefer to use the PayPal system - unfortunately PayPal do not allow us to automatically block unconfirmed delivery addresses in the UK (only US). We do say this in our terms and conditions, and there is also a message (below) immediately next to the PayPal checkout button which you clicked to complete checkout:
Please ONLY choose the PayPal checkout if you have a CONFIRMED PayPal address!
If you order with an unconfirmed address your order will be automatically cancelled.

Unfortunately if you did not notice this message we are forced to refund your order - we do send you an email at the same time explaining why this is, and why we have been required to take this measure - if you did not receive this email please let me know and I will chase this up. If you have any suggestions on how we can make this clearer I'm also happy to hear them.

Regards and Thank You, Dave

Bradley´s profile

profile image of Bradley
United Kingdom