Vision Express have been absolutely awful. I have truly never received worse service in my life.
I have been waiting three weeks for a pair of single vision glasses that I was promised would be ready in one week, then in two, then in three and still no sign.
After phoning both the store I ordered from and the national customer services number, I have received all sorts of contradicting stories that other reviews have said are Vision Express stock lines used to fob off customers.
I never expected to be treated like this by a high street brand. Shocked! Needless to say, I will never shop with them again.
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