PB´s profile

Reviews (2)

Sigma Sport

Well informed staff

I'm lucky enough to have Sigma as my local bike shop. The staff are always very helpful and knowledgeable.

Always Riding

Super slow delivery

Your site (always riding) says 1-3 days delivery if ordering before 2pm on a weekday. I made my order in the morning but was not processed until 2:15pm so did not meet your requirements. I had to wait almost a week for my item. Wiggle is the next day, always! Very poor and your site is misleading in my option.

12 August 2011

Reply from Always Riding Ltd

Hello,

Thanks for your review! Although I do have to say that I am a little confused as your order left the day you placed it, as we promise if you order before 2pm. In addition, it arrived with you within the time period as stated for Recorded Delivery, which we estimate to be between 1-3 days, but as you are no doubt aware, can take a day or so longer as a worst case situation.

You are clearly upset, and to a just and fair review we would always look to improve where we can, but in this case, as your order was despatched very quickly, in fact the day you ordered it, I'm a little unsure of what to say. However, we are very grateful for your business, and thanks for coming to us.

Kind regards,

Pete

Always Riding

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PB
Reviewer
United Kingdom

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