Their clothes are brilliant and always on trend, with great discounts and sales. I have an ASOS Premier membership which gives me free next day delivery for a year, for just £24, as well as free returns via courier. I have absolutely no complaints, I have bought loads through them and the quality is always top notch. When I have had to return items though, I have been able to without a quibble.
My first order arrived damaged and leaking, and was definitely not a new or sealed product. The company refunded me £4, to reflect a quarter of the leakage of contents. I would have taken this further, but had my final exams at that point and could not be bothered with the hassle.
Now, I have not received two of my orders even though it has been 18 days since I placed the order. Salonskincare refuse to accept responsibility until 21 days have passed, even though their website states that customers should contact them after 5 days if they think their order is lost.
Consumer Direct are currently investigating them for breach of contract and violation of consumer rights, and my bank if putting a charge back into place on my credit card. AVOID THIS COMPANY.
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