The packaging of this product is seriously misleading. I attach photograph to demonstrate my point.
The large lower section of the package contains the gorilla legs whilst the upper section contains a smaller box which appears to contain the “ballhead”. Printed on this small box there is a picture of the ballhead and a picture of the legs+ballhead with camera attached. There are further pictures on the side of the main package which again show legs+ballhead. There is no written information on the package about its contents.
In the circumstances I think it is reasonable for me to expect the ballhead to be inside the small box and included in the price. When I opened the small box at home and found it empty I presumed the contents had been shoplifted. On returning to the Jessops Metro Centre, Gateshead shop on 22nd July I was amazed to be told the ballhead is not part of this product and it has to be purchased separately.
I think this packaging is misleading to the point of dishonesty.
I have been trying for 3+ weeks to get a response from Jessops. No response from anyone to date and that includes their Chief Executive, Trevor Moore.
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