I bought a personalised product for a 1st birthday. It came quickly, the product was good value and wrapped in lovely blue tissue paper. Great! Possibly could've bought cheaper elsewhere but felt I got better service and a great quality product here.
I ordered a few packs of things for the children at my daughter's party a week or so ago. Package was delivered in good time. Two of the things I ordered were badly damaged and one pack of of masks which I believed I had ordered didn't come, although I didn't pay for them. Customer service were quick to get back to me and although they have sent out two new packs to replace the damaged items they have been very unhelpful with the masks which they refused to put in the package which was already coming out to me telling me I needed to make a new order and pay postage on packing on it. Even though they were sending out a package to me that day! I haven't tested the products yet so I'm hoping they are all ok. Probably a great company if nothing goes wrong with your order!
We bought a wooden playhouse from Waltons. When it arrived it was in a terrible state - hole in the floor panel, splintered wood on the edges and covered in stains. Fair play to them though, they came to collect it as quickly as they delivered it, just a shame about the product. I've rated as low because ultimately we were not satisfied with the product, but if you do buy, you can at least be confident that if it doesn't meet with your approval they'll come to collect it promptly.
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