Ordered a new oven thermostat over bank holiday weekend. Notified before lunchtime on Tuesday that the order had been dispatched by recorded delivery. Arrived first thing Wednesday morning. Fantastic service! Average price for this part is about £35. Some suppliers were charging up to £70. Total cost from Spares4Appliances including VAT & delivery? £19.54. Unreal. My new first port-of-call for appliance spares. Well done S4A.
martyn found this review useful
Ordered a handheld vacuum cleaner from OCP and was quoted 1-3 working days for delivery. 5 days later, my order is still shown as "processing", i.e. not even dispatched yet. While ordering, I tried using a discount code (OCP65SHIP) for reduced shipping charges, but the deduction was not applied at the checkout. The discount code was emailed to me by OCP after I complained and was allegedly "exclusive" to me, but was actually freely available to anyone using the website. It didn't work anyway. I tried their online "live help" service on at least 15 occasions, but it was non-existent. I suspect the reason for this is they want you to pay the 0844 call rates to phone them instead. Eventually, I added a pack of 2 toilet rolls, which qualified me for free shipping, but it's pretty irrelevant when they don't send the order in the specified timescale. I wouldn't consider ordering from OCP again, no matter how good the price. Utterly useless and totally unprofessional.
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