I purchased a bar stool from this company with the intention of buying another if all ok. The first stool arrived and I suspect it may have been returned previously as the packaging was not intact. During assembly I found that the machined screw hole inserts were missing from the base of the seat. It would have been a real pain to repack and return the whole stool so I phoned the company to see if I could get a replacement part. The person taking my call had to check with a manager but quickly agreed to send a replacement seat and this arrived next day with no need to return the faulty one. This was the ideal solution to the problem, and problem solved I bought a second stool that arrived in new packaging. I would definitely recommend this company because of its no hassle replacement and I would have given 5 stars had the oringinal stool not arrived in faulty condition.
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