Bought some Salomon shoes over the phone. Good process and got a price match. The very day they arrived I got an email from taunton saying they had been reduced! Not happy so emailed taunton to say this was a bit naughty of them. They emailed me back a couple of days later and refunded the difference. No quibbles. So all in all very happy with all aspects of their service.
Looked at numerous sites but this one gave me the best price and had good reviews. Decided on Thursday night, sent off my phones Friday morning, had an email on Saturday confirming receipt and the money was in my account by the following Tuesday. Couldn't fault them.
I emailed 4 times to change my delivery address - no response. So not happy but it turns out they had replied quite promptly but the email had not arrived. No idea why but it definitely didn't. Had a call after a further email from a staff member who told me they had replied but she seemed quite annoyed with me - not really discernible but the tone was not conciliatory. But, the goods arrived, they were well priced, and aside from a coms issue at the start as outlined above I'd definitely use again and recommend. So 4 out of 5 as I sensed the staff member who rang me was not happy I'd complained but I did so for genuine reasons and I did detect a slightly 'robust' tone which really was not necessary as I didn't know they had responded promptly.
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