I've purchased previously from chemist-4-U so I had no qualms about doing so again. My order did not arrive and I can handle an item going missing, this doesn't impact on a review of a company, but how they deal with it does.
Something was fishy about the whole transaction. I received my order confirmation and a tracking number to track my order. Only the tracking number was not recognised by the site I was directed to. I later received an automated email saying I'd been to the website and failed to check out, but I had a confirmation from C4U and a receipt from Paypal. so I contacted C4U through their web-page customer service form and received no reply. I contacted them twice more before following a link in one of the emails to a slightly different form and from that I did get a reply on saying the order was sent and that it was a Royal Mail error and they've lost the package.
I was more than a little suspicious as the tracking number they gave me did not work at all, but this could still have been a Royal Mail issue, fair enough. Some days after, I receieved a partial refund as they are only allowed to dispense 1 packet of Sudafed. Firstly, this should be on the site in the first place (it still isn't) but also, if this is the case, why was I not advised about it when my first order was sent?
The guts of it, I'm not sure whether C4U had an issue or Royal Mail, but the ineffective customer service contact system did not work and that is frustrating. If it's there, it should work. Disparity between how many of an item the website suggests I can receiveand what I got is also a frustration.I'm also suspicious that this wasn't an issue when my first order was "lost".
I feel disinclined to return. While the prices are notably cheaper than chemist-direct, I would fear getting a similar run-around again
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