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Repaircare invents repair time slots

Placed one on-line booking for a date and paid with my credit-card. Received call back saying the local engineer has a bereavement and couldn't do the job and that all other engineers in the region were busy. I booked another slot for the following week and paid again (first one was to be refunded). I later had a call from the local engineer (the same one who's contact details were texted to me for BOTH bookings) who knew nothing of a bereavement and who also couldn't manage the date I'd booked. He tells me they just get an e-mail from Repaircare telling them to attend a job. There is no link between the slots that Repaircare offer and any ability of engineers to actually do the repair in that slot. Repaircare therefore act as an unqualified job dispatch agent in this regard. Unqualified because they don't check feasibility before they offer the slot and accept payment.

A joke. I won't go near them again. They don't use their own engineers anyway, so you can get access to the same engineers another way.

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Karl Keyte´s profile

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Karl Keyte
Male, 1963
Bourne End, United Kingdom