Mercuro

Still waiting for refund despite intervention from SafeBuy

I am also waiting for a refund on an item I cancelled on 21 June due to their inability to provide what I had ordered. I've had the same run around about cheques being sent then apparently cancelled, and the promise that the refund would be with me "the next day"!

I have contacted SafeBuy to ask them to try and obtain the refund for me and so far they have ignored SafeBuys requests to respond within 5 working days - this was on the 4 August.

I despair how companies like this can be allowed to get away with these practices.

Hopefully this review will generate a response from their Managing Director.