I am also waiting for a refund on an item I cancelled on 21 June due to their inability to provide what I had ordered. I've had the same run around about cheques being sent then apparently cancelled, and the promise that the refund would be with me "the next day"!
I have contacted SafeBuy to ask them to try and obtain the refund for me and so far they have ignored SafeBuys requests to respond within 5 working days - this was on the 4 August.
I despair how companies like this can be allowed to get away with these practices.
Hopefully this review will generate a response from their Managing Director.
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