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Reviews (3)

Sainsburys

Really poor experience with Sainsburys

For a supermarket that makes itself out to be the best in the country I have had a really poor experience with Sainsburys from start, and I would say to finish but my ordeal is not over yet.
It started when I ordered some groceries online. Normally I use Tesco but I thought I would give Sainsburys a try. I asked for them to deliver the products on a Saturday afternoon, and when they did the driver refused to give them to my husband. My husband contacted me and told me and I went home to call Sainsburys to tell them I was now in. This was at 5pm. At 7pm a representative from Sainsburys called me back to inform me that the drivers had all gone home and I would now recieve my order on Monday. I said I didn't want it on Monday. The stuff for my Sunday Roast was on the van!
They then offered me a Tuesday delivery and I said no, I wanted a refund. They said OK and told me it would take between 7-10 days to reach my account. 3 weeks have passed and after numerous calls and emails they have now asked me for my bank statements to proove I have not had the refund.
Not at all what I expected. From the attitude of the woman that called me from the Denton store through to their shirty emails, I am not at all impressed. Now I am waiting on word from them to say they have recieved my statements. Wish me luck.

Whsmith

Erm........still waiting for a refund

I recently purchased a book from WHSmith for my gran for her birthday but returned it after my uncle had also got the same book. Great minds think alike eh?
Well I returned the book to WHSmith and I am still waiting on them to refund the money to my account. They were quick enough to take it but now won't give it me back. Really poor service on the phone too.

Lavacomp

Excellent Customer Satisfaction from Lava Comp

I ordered the pink Samsung Q40 from www.lavacomp.co.uk after looking for one for uni. I couldn't afford it brand new and I found a factory refurbished one at Lava comp. I had been after a pink laptop as I am a girly girl and this one really matches up with me as a person and had everything I needed on it.
Lava Comp's customer service is phenomenal. They kept in touch with me from my order right the way through to the delivery reaching my house.
I have also got a £10 off voucher from them for my next order which I plan to use on a pink Ipod to match my lovely laptop.
I honestly could not have got a better product for my price range.

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the moon pixie
Reviewer
Female, 1982
United Kingdom

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