I put my car into Kwik Fit Cheltenham Road, Bristol for an MOT the day before I was due to go on holiday. The car failed its MOT and Kwik Fit told me that they needed to order a small part in order for it to pass and I should keep the car on their forecourt while I was away, otherwise I’d have to pay for a retest if I took the car away and brought it back again.
I left the keys with them and they said they’d fit the part and pass the car’s MOT while I was on holiday. I came back from holiday to be told that my battery and alternator had both died while the car was on their forecourt and it would cost £400 to replace them.
Both were fine when I took the car into them, and also when they originally tested it for the MOT. When they gave me the news I was back at work so couldn’t get down to the garage to verify their claims. Assuming the battery or alternator weren’t working I also then couldn’t take the car to another garage to verify this, so I had to pay them the money.
Looking at the bill for £475 they gave me there was no original part they had to order on it as they’d claimed. They also failed to provide me with the original MOT failure certificate claiming it must have got lost. My advice to everyone would be to avoid Kwik-Fit at all costs
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook