Ben Potter´s profile

Reviews (2)

SPORTSBIKESHOP

Fast, easy a real pleasure!

Very easy to use website, extremely fast shipping and well packaged.

Good job!

LED Lights Zone

Horrible customer service

Horrible customer service, alarm bells rang as soon as I realised they only answer the "sales" line and not the "Support" line.

10+ emails sent, with no reply, followed by almost daily phone calls and I am STILL waiting for a replacement a month down the line from initial purchase.

I spoke to the same chap on the phone every single time I rang and he acted as if it was the first time looking into my issue every time. "I will get it sorted for you right now"
Yeah right!

Stay way, way clear of these guys, the service is horrific.

20 June 2013

Reply from LED Lights Zone

Hi Ben, We are sorry to hear this was not resolved by the member of staff you spoke to and apologise that emails were not responded to. If you could email us explaining the situation and include any additional information that may help us investigate the service you received from our team, we hope to get this resolved for you immediately. Also, please could you let us know which email address you were sending to as we are having similar comments from other customers who have been using an incorrect address. The email address we now use is admin@ledlightszone.co.uk and so they may not have been received. Our aim is to make sure all our customers are happy with both products and service received and again we apologise for any inconvenience and upset caused.

Ben Potter´s profile

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Ben Potter
Reviewer
1990
Upminster, United Kingdom

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