It appears that they (and to be fair, the worst couriers I have ever had the misfortune of using, UPS) cannot get parcels delivered on time.
Not acceptable and unless forced by events outside our control my company will not use this lot again
I purchase a fair volume of rare or odd reference books relating to reasearch we do for our own product (see www.tsww-online.com for more info on that).
I have had 2 problems in over a year - and in all cases the issues were resolved to my delight within 48 hours.
Out standing service.
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