Scott Higham´s profile

Reviews (1)

Wembley Music Centre

Unprofessional & Arrogant!

Very surprised at the unprofessional service & attitude i received.
I waited THREE WEEKS for call backs..continually left the run around for the product i needed..and i feel my purchase clearly wasn't important enough to chase for this customer.

After heated phone calls with staff members (who were very rude & strongly opinionated), they finally tracked down the part i was looking for..quoted me a price..which was agreed and I felt it was all over, transaction done.
But no..

Got a call back 10 mins later saying the manufacturer had made a mistake and it will now cost me more money, which they felt the customer had to pay!!!!!!
Unbelievable in my opinion..something that should never happen in business once a deal is done & agreed.

After refusing to pay the extra, they said ok..bye..(in other words..were happy to lose your business without negotiating, and don't care if you shop here or not).
One staff member even said to me 'if i wasn't interested i would have put the phone down on you by now'!!

They then came back to me and said 'we'll meet in the middle on the extra cost'..As i have waited & needed this part for so long, i agreed to paying half the extra cost..

They then called me back again and said 'oh..ok..we will waive the extra cost as goodwill this time'!!!!!!
(Why wasn't this all done before calling the customer and putting me through all this???
It feels like you were just trying your luck for more money.)

This kind of service leaves a very bad taste, very unprofessional service..and after 30 years in the business (and dealing with lots of drum stores), i don't think i will ever shop at Wembley drum store again and will certainly not be recommending it to all the contacts/peers i have in the music industry..

Scott Higham´s profile

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Scott Higham
United Kingdom