I have just received my first order from Ocado, having previously used Waitrose
Ordering was easy, and texts received re delivery.
Unfortunately it arrived 45 minutes early. I was not at home and my husband duly accepted same. When I got home I checked the paperwork to find quite a few items with very short shelf life. As they give a guarantee next to items I was surprised. Contacted their customer service department to be told the the number of guarantee days INCLUDES the day of delivery! I have never heard such rubbish! This is not stated on the website and so is a deliberate way to mislead customers.
Had I been at home I would have given the items back to the driver.
I will never shop with them again!
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