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Like everyone else I ordered goods,they didn't turn up, I chased [name removed] via their online system - the apparently sole employee of the company and keep getting promised goods/reund but nothing! However if you all look at so specials new website it seems the new website only accepts payment through paypal. Sadly I ordered a day before the new site emerged and so paid by debit card. I am guessing the fact you can now only pay by paypal means credit card/debit cards are refusing to work with So Special. so for anyone who paid by Paypal you just need to lodge a complaint with Paypal about So Special. They will take the claim on - I think they give them a month to respond satisfactorily and then you get a refund if no satisfactory response/resolution. If everyone does this and Paypal ends up dropping them as a bad trader they are out of business! It is an absolute disgrace they are still trading when some complaints go back to last year so if you paid by visa file a complaint and likewise with Paypal as its the only way they'll be taken down.

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louisa wells
United Kingdom