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Reviews (2)

Seraphine

Lack of information and replies

I have tried to order from Seraphine a few times and have had difficulties with items then being cancelled. On my most recent order I had an email saying my account had been credited, but with no explanation. I emailed back to ask what it was about, but no reply. When I eventually for through a day later to chase my order I was told that it had been cancelled as the product was now out of stock. Had they explained this earlier I could have purchased something else from somewhere else, however it then became too late. I have also had an expensive sundress from Seraphine break at the strap. I do however absolutely love the little black dress they do and wear it very often.

01 October 2013

Reply from seraphine.com

Dear Madam, thank you for your feedback. We are really sorry that you have not received a separate email explaining the refund and that you have to chase for a reply. Our product team is updating our website as regularly as possible to avaoid stock issue. We apologise for the inconvenience it has caused you. Kind Regards, Julie

Gjwtitmuss

Excellent service

good price and fast efficient delivery

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United Kingdom

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