What fantastic customer service. Ordered a 5D mkiii which arrived in 2 days. Unfortunately the camera had a software fault which I notified HDEW about the following morning which happened to be New Year's Eve. A replacement body was shipped out to me that same day without any hassle. Explained the problem to HDEW & no silly questions were asked by them. The new body arrived 2/1/14 only New Year's Day slowed it down.
If you are wondering about buying from HDEW I'd say don't worry. Great prices, helpful staff if you call them & best of all good old fashioned customer service.
Update 11/4/14. I had an error code on my 5Dmkiii with under 200 shutter releases on the camera. What a pleasure it was to deal with Neal & his team at HDEW. Nothing was a problem. After the camera was checked at a Canon authorised repair centre they decided rather than risk a repair to a intermittent error 80 fault they would exchange the body. I need the camera for a shoot/course in 8 days time, the replacement was here with two days to spare.
GOOD OLD FASHIONED CUSTOMER SERVICE. Thank you HDEW
From order to delivery 3 days & prices not matched anywhere else
Sometimes price is not the most important reason to use a company especially on the internet.
Good old fashioned customer service is hard to find these days.
In Karl & Julie at Topclasscarpentry that is what i got.
I had problems with the quality of the Showerwall panels they supplied, not their fault but a manufacturing fault.
Topclasscarpentry lived up to their name & more. Truly Top Class unlike Showerwall who had the money & showed no interest in the customer.
Topclasscarpentry kept me informed as to the progress they were making. Called me on the day & time they said & showed genuine interest in their customers welfare.
This is one company that I would not hesitate to use again or recommend to others.
Thank you Karl & Julie for your help.
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