When we first started using First Choice we thought they were brilliant BUT when they leave your bag at Manchester Airport and you are away for the week - mmm! They refuesed to accept responsibility by saying that the airport carriers were to blame.... They kindly reunited me with my bag 10 hours before departing for home just in time for me to lug it onto the bus and the airport. After many complaints was given a voucher to use against future holidays with them.
I shall be avoiding First Choice; and their voucher - take a guess!
It was with high expectations when I placed my first order with Cologne and Cotton for a duvet cover, two housewife pillowcases and two oxford pillowcases. They were not inexpensive but the name of Cologne and Cotton made me assume that the company were of a high quality. The parcel duly arrived, (I must admit it took longer than I anticipated) and was sorely disappointed with the standard of packing.
The items were packed in tissue paper but were badly creased and looked as if they had been washed and pressed by someone in their own home.
If they had arrived wrapped in cellophane and were creased I could have readily accepted as I would have been prepared for some creasing and fully assumed that they were new.
I have received a better presentation of items through a Buy it Now for NEW items of bedding through E-Bay.
The gentleman on the other side of the phone from Cologne and Cotton was very apologetic and courteous and immediately sent out a pre paid envelope for the return of the bedding.
I do not think that I shall be buying online from Cologne abnd Cotton in the future.
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