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Releasetravel

Awful Admin, Only interested in taking your money!

My sister booked my hen weekend in Bath through Release Travel. The Sales Agent Molly was very attentive right up to confirming the booking - and taking the money. As soon as the money was paid to Release the booking was passed over to their admin team. Due to costs of hotel in Bath we decided to stay in Bristol, but have our evening meal and club night in Bath. A restaurant was chosen in Bath. A week prior to my hen a friend checked the online itnerary to find out that the restaurant we had chosen wasn't booked. My sister rang up the next working day to find out what had happened. After a few phone calls and being passed from one person to the next we were told that our restaurant of choice was fully booked, so they had simply chosen an alternative on our behalf - but had failed to tell us of the change. The alternative restaurant was not liked by us so we tried to choose another one - only to be told that because it was only a few days before the actual hen weekend they were also full! Release travel admin couldn't really care less - as far as they were concerned they had our money. To cut a long story short we compromised on going to the original restaurant chain in Bristol rather than Bath. We went there, had a lovely meal, and when we came to pay the bill were told that the meal had NOT been paid for! The manager was called and we spent a good 30 mins talking to him to try and sort it out. In the end my sister had to pay for the meal on her credit card - even though we had all already paid Release Travel for the meal. My sister will get her money back - but the whole evening was completely ruined and will always be remembered for the meal payment mess up. I would not recommend Release Travel to any one of my friends who are organising a hen do. Do it yourself - you know what is going on, and aren't relying on a company who is only interested in taking your money and no after sales service. Shame on you Release Travel, and thank you for ruining my Hen.

Update 24.08 - My sister rang Release on Monday 22nd to let them know what had happened. The admin team said that the MD of Release Travel Dan Landon (?) wasn't in the office, but she assured her that he would call her back on Tuesday 25.08. No call yesterday...let's see if they care that we've paid twice and are now having to chase them to get payment back and a much needed apology. I wander if anyone from Release Travel is actually reading their reviews, or like I suspect don't give a dam now that they have our money. If the option for 0 stars was there - this is what I would give them.

Update - 29th August. My sister has now spoken to the MD after calling up every day he eventually spoke to her on Thursday 25th August. They have now assured her that she will receive her money back.

Tazeen Saeed, Jenny, Simon Brownand Amy Cousins found this review useful

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Tazeen Saeed
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London, United Kingdom

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