Further to another reviewers opinion of my experience (are they an employee - why would a stranger disagree with my experience of poor customer service) - there was no misunderstanding. Despite several phone calls and emails the company never returned any promised calls or answered my emails. When I did speak to someone they informed that it was "impossible" for a disk to be missing and did not take my issue seriously - terrible after sales service if something goes wrong. The Microphone broke after being used once too - poor quality product. Avoid!
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