Tom Corrigan´s profile

Reviews (2)

Alpharooms

TRYING TO CANCELL A BOOKING !!!!!!!!!!!!

HAS ANY BODY TRYED TO CANCELL A BOOKING WITH ALPHAROOMS ??
MY WIFE HAD TO HAVE URGENT SURGERY AND IS NOT ALLOWED TO FLY.

I CONTACTED ALPHAROOMS A WEEK AGO AND WAS ADVISED TO USE THE OPTIONS ON MANAGE MY BOOKING WHICH I DID, I HAVE WAITED 7 DAYS FOR CONFIRMATION OF THE HOTEL AND TRANSFERS BEEN CANCELLED AND NOTHING SO FAR . !!!!!!!!!!!!!
I CALLED AGAIN TODAY ON HOLD FOR 9 MIN @ 10P A MIN AND WAS TOLD THAT WE ARE BUSY ITS SUMMER AND WE WILL CANCELL IT FOR YOU WHEN WE CAN ??.


MY WIFE IS STILL VERY POORLY AND SHE IS WORRIED ABOUT MAKING SURE THAT THE HOTEL AND TRANSFERS ARE CANCELLED URGENTLY.
CAN SOME ONE PLEASE SORT THIS OUT FOR ME.

REGARDS
TOM

09 July 2013

Reply from alpharooms.com

Hi Tom,

I am sorry for the delay in response. We have received your cancellation request. We are experiencing a high number of support requests at the moment so we have to deal with them based on their date of departure.

Please not we do take into account the date the request was submitted when there is a delay in processing the requests so you will be charged correctly.

I have been assured that your issue will be dealt with today.

I am sorry to hear about your wife and I hope she gets better very soon.

Kind regards,
alpharooms.com team

National Tyres and Autocare

what an easy site to use

booked my car in for an oil change, it was really easy type your reg in and it gave me a choose of oil's suitable for my car.

once i selected the oil i wanted, i just booked the day and time that suited me.

it was as easy as that. this will be the 5th time i have used national tyres first class service every time.

Tom Corrigan´s profile

profile image of Tom Corrigan
Tom Corrigan
Reviewer
Male, 1958
United Kingdom

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