Late on Friday night (19th Aug 2011) I ordered a swiss champ knife, with priority engraving. I am pleased to report that the knife arrived today, Wednesday (24th Aug 2011) - signed delivery as requested and the engraving and knife are perfectly received. Considering the order wouldnt have gone through until Monday (22nd August), the knife has been engraved and posted very quickly.
I would like to say, that after i had placed my order, i realised to my horror, that i had asked for too many letters to be engraved, on the side i had requested. I soon realised there was no contact telephone number on the website and i came across this site in my search for a telephone number. I wasnt feeling great after reading these! On saturday, I called the mobile number specified in previous reviews and left a message that the engraving on my order is too long and would need to be placed on the back of the knife and not the front as i had ordered. After reading these reviews, i didnt think i was ever going to receive the birthday present i had ordered anyway....
I called the mobile number again on Monday. The call was answered immediately and as soon as i said my name, the man knew why i was calling and told me that the engraving had already been done and flipped to the back, as per my voice mail! I was told the knife would be posted and would arrive with me Wed/Thur - its Wednesday and i received it today! The chap I spoke to was very professional and informative and didnt seem to mind at all that i had called him.
The only reason why i havent given a rating of 5 is because there isnt a contact phone number on the website and i think its always important to be able to speak to someone when youre thinking of, or have bought something online. If there was a contact number, i wouldnt have worried unnecessarily over the weekend as i wouldnt have found this site!!
Some have suggested that the good reviews on this site have been written by swisstool employees. I would like to state that i am in no way related to, or have any connection with swisstool, other than by purchasing my husbands birthday present from them, which he will love.
Many thanks Swisstool
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