For what felt like a weekly occurrence, I received a call after call from a nice enough sounding chap who was trying to sell me on an email marketing campaigns. Finally, I was worn down into signing up - more fool me.
Ironically, once I had signed - I heard no more. No more support or ideas or well... anything. Now, I know a lot of companies work like that.. but at over £90 a month, you'd expect some level of support or checking up to see how things are going.
Equally as annoying - even if you don't use the service, they still charge the £90. That's probably legally acceptable, because it's in the contract.. But in my initial sales conversations, I was under the impression I would be helped to get the most from my email marketing. Would be nice if someone phoned me up to inquire why I wasn't sending any marketing out and if they could do anything.
Of course not, they've got my money - why would they care.
Even when I do send a campaign out, many are regularly blocked by spam filters - which is the point of having a service like this (they are meant to be well white-listed). In fact, you have to pay an additional £5 per campaign just to have it spam checked. That extra wasn't explained either... nice hidden cost.
If you are a small business - don't get stung like I did. If you want to send mass emails, go rent a small dedicated server for about £30 a month and do it inhouse.. at least you can control it.
The day my contract ends with dotMailer can't come to soon.
Got myself an Acer laptop from here last year. I was looking for something that had a high L2 Cache and some other features that were critical to the work that the laptop was going to be used for.
Due to the sites in-depth technical specification pages, I was able to find exactly what I wanted - and it was considerably cheaper than other retailers.
Will use again and would recommend to friends.
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