I ordered a new road bike, pedals and cleats on the website for collection in store. The website stated that it would be ready within one hour. Thinking this was great but optimistic I gave them three hours and arrived at the store. It wasn't ready and the staff said they were going to ring me the next day to ask when I wanted to collect it!! I decided to take it and build it myself, but then they couldn't find the cleats. I left without even an apology.
I complained by email to customer service. Their reply addressed none of the points I raised. They gave me a standard reply with no apology. They seem to be blameless and just don't care.
Visited the Rutland Cycling shop at Whitwell and had a great experience. A wide range of quality cycling gear at reasonable prices. Very helpful staff. Only went for a look while visiting Rutland Water and bought five items. I have visited a few other cycle shops but this is now the one for me. Will definitely be going back.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook