I ordered a new road bike, pedals and cleats on the website for collection in store. The website stated that it would be ready within one hour. Thinking this was great but optimistic I gave them three hours and arrived at the store. It wasn't ready and the staff said they were going to ring me the next day to ask when I wanted to collect it!! I decided to take it and build it myself, but then they couldn't find the cleats. I left without even an apology.
I complained by email to customer service. Their reply addressed none of the points I raised. They gave me a standard reply with no apology. They seem to be blameless and just don't care.
Visited the Rutland Cycling shop at Whitwell and had a great experience. A wide range of quality cycling gear at reasonable prices. Very helpful staff. Only went for a look while visiting Rutland Water and bought five items. I have visited a few other cycle shops but this is now the one for me. Will definitely be going back.
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